Account Deletion
This page explains how to request deletion of your FaceMuse app account and associated app data, even if you no longer have access to the app.
Last updated: July 27, 2026
To request deletion of your FaceMuse account and associated app data, email the FaceMuse support team:
Please use the subject line "FaceMuse Account Deletion Request" and include any information that can help us locate your account, such as your FaceMuse user ID if visible in the app, the device platform you used, and the approximate date you used FaceMuse. Do not send passwords, payment-card numbers, or sensitive documents.
If you still have access to FaceMuse, you can also use the in-app Delete Account option where available. The web request above is available for users who have uninstalled the app, changed devices, cannot access the app, or prefer to contact support directly.
When a FaceMuse account deletion request is completed, FaceMuse deletes or de-identifies personal account data associated with your pseudonymous app account, including account profile data, onboarding profile information, saved scans, saved scan images, scan results, beauty journey history, personalization data, referral records tied to your account, notification identifiers, and app data associated with your account where deletion is technically and legally available.
FaceMuse also requests deletion from service providers where appropriate and where the data is still identifiable and controlled by FaceMuse.
Some information may be retained where necessary for security, fraud prevention, accounting, transaction records, webhook records, legal compliance, dispute handling, deletion-suppression records, or other legitimate operational reasons. Retained records are kept only as needed for those purposes and may be de-identified where appropriate.
Public social-media content retrieved for routine analysis may be cached and reused when another user submits the same public link. Cached social content is periodically revalidated and may remain until refreshed or deleted under FaceMuse's operational retention schedule. Private onboarding answers are not placed in that shared social-link cache.
Temporary uploads are normally deleted after processing and become eligible for automated deletion after approximately one hour. Unsaved or orphaned scan images are scheduled for deletion within approximately seven days. Images associated with saved scans may remain until the scan or account is deleted, unless longer retention is required for support, safety, security, legal, fraud-prevention, transaction, or operational reasons.
Deleting your FaceMuse account or deleting the FaceMuse app from your device does not cancel an Apple App Store or Google Play subscription. You must separately cancel your subscription through the Apple or Google store account used to make the purchase.
Account deletion may remove app-side access to saved data, personalization, scan history, remaining app balances, referrals, and restored account state. Store purchase records, refund records, and entitlement records may remain where required by Apple, Google, RevenueCat, accounting rules, fraud-prevention needs, or applicable law.
We aim to review and complete valid deletion requests within a reasonably quick period. We may need to verify that the request relates to the correct FaceMuse account before deleting account data. If we need more information, we will contact you using the email address used for the request.
For account deletion questions, privacy questions, or support requests, contact: